Frequently Asked Questions

Frequently Asked Questions

Do you have some questions before getting started with FastDocNow? We collected the answers to many of our frequently asked questions on this page. You can also contact us via our simple online form.

How does this work?

You submit and online consultation which is reviewed by a licensed provider and if approved, prescriptions are sent within 2 hours. You will receive an email/text notification once your prescription has been sent to your pharmacy.

What is the status of my order?

You can check on the status of your order by logging into your account or by sending us an email at

I just paid. What is next?

Once we receive your consultation, it is reviewed by the doctor, the doctor will reach out to you. Your prescription is sent to the pharmacy within 2 hours.

When will my prescription be ready?

Prescriptions are sent electronically by the doctor within 2 hours and it can take up 1 hour for the pharmacy to fill your prescription.

Is my prescription already at the pharmacy?

We advise that you call the pharmacy to verify if your prescription is ready before going to pick it up. If the pharmacy cannot find your prescription send us an email at

How long does it take?

Consultations typically take 1-2 hours for the doctor to review it.

Does my prescription get delivered?

Unfortunately we do not currently deliver or ship medications. All prescriptions are electronically sent to your pharmacy of choice.

How do I know when my prescription has been sent?

You will be notified via email once your prescription has been sent. We ask that you check your spam/junk folder before reaching out to us.

Are you a scam?

We get asked this question a lot and the answer is NO. we are a Medical clinic located in Dallas Texas. You can call us at (833)362-6691 M-F 8am to 4p CST if you are still skeptical.

Will the doctor call?

All our consultations are done online via email/text/phone/video.

I just paid and my pharmacy doesn’t have my prescription.

Please allow 1 hour after you receive “prescription sent” email from us. If the pharmacy still doesn’t have your prescription, email us at

Can I get another prescription for my partner?

Unfortunately we are legally responsible to treat each patient separately. Your partner will need to submit a separate consultation to be considered for treatment.

Can I do a consultation for my child?

We currently do not treat children.

What is the $39 for?

The fee is doctor consultation fee which doesn’t include the cost of your medication at the pharmacy.

What is a consultation?

A consultation is an E-visit with a doctor who reviews your complaints and symptoms to diagnose your condition just like you would at a regular doctor’s office.

Can I submit a consultation over the phone?

Currently all our consultations are online.

How do I pay?

We only accept cash via all major credit cards such as visa, MasterCard etc.

I am located in a different state…can I still get treatment?

Yes you can get treatment in the state you are physically present. However we require a copy of your picture ID to verify your identity.

Do you accept insurance?

All of our services are offered at a low cost, so we do not accept any medical insurance benefits or process claims. However, your medical insurance can be used to pay for prescriptions, testing in the lab, and imaging services.

What is your Refund Policy?

The cost of our services and fees are refundable in some cases, but once the prescription is sent to the pharmacy, fees are non-refundable. Please send email to to request refund before your consultation is complete.

Are you available 24/7?

We are available 8am-CST until 12am-CST.

However you can submit your consultation anytime. Consultations that are received overnight are processed the next business day. Order processing begins at 8am CST and is completed in the order it was received.

What if there is an issue with payment processing

If you entered the wrong information, you can make changes directly to the form. If all of the information is correct and you still cannot process your request, you can call us directly to discuss or reach us via live chat.

What happens if I don’t have the money for the medicine?

Unfortunately, we do not have any influence over what fees are charged for prescriptions and whether or not your prescriptions are covered by medical insurance benefits. When possible, we will be happy to substitute a more affordable prescription if one is available. Even if you choose not to fill your prescription due to cost, you are still responsible for payment of the consultation fee.

Can you treat everyone?

Because patients are not physically present in the office for an exam, there are some conditions that can’t be treated by our healthcare professionals. We have to be careful to ensure all of our patients receive safe, appropriate treatments. For this reason, we cannot treat emergencies, complex healthcare situations, or children under the age of 18. In the event that we are unable to offer necessary treatment, your consultation fee will be refunded.

Does my payment for the online consultation include the cost of the prescription?

Payment for your online consultation does NOT include the cost of your prescription.

You will need to pay for your medications directly to the pharmacy of your choice. Medical insurance can be applied to offset the costs of these medications, and our providers will provide prescriptions for low-cost or generic medicines whenever possible. If your prescribed medicine is outside of your budget, ask your pharmacist about alternatives, insurance coverage, and discounts that can help make your treatment more affordable. It may be easy for the pharmacy to help you fit the cost of the prescribed medication into your budget.

What is FastDocNow's prescription policy?

We do not dispense or mail medications. All prescriptions are sent to your specified, local pharmacy after the consultation. Our fee only covers the cost of the consultation not the prescriptions. You will need to pay prescription fees directly to the pharmacy, either with insurance coverage or out of pocket.

How do I get a refund?

Simply send us an email or complete our simple contact form. We’ll refund the amount of your consultation fee if we cannot prescribe your medication, but once the prescription is sent to the pharmacy, fees are non-refundable.

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